1.PRODUCT WARRANTY: AMERICAN HEAT INDUSTRIES, INC. warrants to the original purchaser at the original address or the authorized transferee of such purchaser (collectively, the "Buyer") the AMERICAN HEAT Tankless Water Heater and its components to be free from defects in materials and workmanship, under normal use and service from the date of installation, provided that the Product isinstalled within sixty (60) days from date of shipment and installed by a licensed electrician and plumber (specific proof required) and maintained in accordance with products written instructions. In order for the Product warranty to become effective, the original purchaser must submit via fax, mail or website the Warranty Registration included in the Operating and Maintenance Manual supplied with each new Product.
SUCH WARRANTIES DO NOT COVER: Product failure caused by liming, sediment buildup, chemical corrosion, chlorine/chloride corrosion, or freezing. · Product failure caused by the failure to remove air from system prior to or during operation. · Product misuse, tampering or misapplication, accidental damage, improper installation or the application of improper voltage. · Costs incurred for shipping, delivery, handling, and/or administrative charges. · Product failure due to lightening, flood or other natural or manmade calamities. · Labor charges of any kind.
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT.
2. LIMITATION OF REMEDIES AND DAMAGES: American Heat Industries, Inc. liability and Buyer's exclusive remedy hereunder will be limited solely to repair or replacement by American Heat Industries Service Center with respect to any claim made within the applicable warranty. Without limiting the generality of the foregoing, all warranty items shall be returned by Buyer, at its sole expense, to American Heat Industries Service Center for replacement or repair. American Heat Industries, Inc. reserves the right to accept or reject any such claim in whole or in part. American Heat Industries, Inc. will not accept the return of any product without prior written approval from American Heat Service Center and all such approved returns shall be made at Buyer's sole expense. AMERICAN HEAT INDUSTRIES, INC. WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF (OR INABILITY TO USE) THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.
Warranty Transfer Information: The warranty may be transferred to one (1) subsequent homeowner at the same physical address upon payment to AMERICAN HEAT INDUSTRIES of a $125.00 U.S. dollar transfer fee for any ADK SERIES and $250.00 for any AH SERIES. Said transfer fee and second owner information must be submitted by Certified Mail within 7 days of the house sale closing or there will be no further warranty extended under any circumstances. Failure of original owner to provide 2nd owner with information in a timely fashion will not alter the requirements of this paragraph.
3. WARRANTY REGISTRATION: To be covered under the American Heat Industries, Inc. Manufacturer's Limited Lifetime Warranty you must register your product within 30 calendar days of delivery using the warranty card included with the product, this warranty may be submitted via mail to AMERICAN HEAT INDUSTRIES, INC 8255 WEST 20TH AVENUE, HIALEAH, FLORIDA 33014,
or via fax 305-556-9171.
THIS IS A LIMITED LIFEIME MANUFACTURER'S WARRANTY THAT CONVEYS BENEFITS TO THE ORIGINAL PURCHASER, SUBJECT TO THE TERMS AND CONDITIONS SET FORTH HEREIN. Keep your Product documents in a safe and secure location. Your obligation under the terms of purchase and sale require that you must return your warranty card within the prescribed timeframe (within 30 calendar days) and retain all proof of purchase, installer receipts for your warranty in order to protect your rights and obtain Manufacturer's Limited Lifetime Warranty benefits. The warranty resides with the Buyer with proof of purchase not simply with an individual in possession of a Product. If the heater is to be installed in new construction at a date later than 30 days from the date of delivery, send further information when known so we may update your warranty record.
4. FURTHER LIMITATIONS AND EXCLUSIONS AFFECTING YOUR WARRANTY: This warranty is void if the product is not installed in accordance with relevant, local electrical and plumbing codes and in accordance with the installation instructions specified by the manufacturer. Local codes will override manufacturer's instructions at the time of installation and if additional installation parts are required, the costs will be the responsibility of Buyer. Above ground level installations must be protected with drip pans and drains just as the codes call for protective requirements used in regular hot water tank installations. Buyer hereby accepts the entire responsibility for ascertaining whether they have sufficient electrical power at their residence to operate our Tankless Water heaters as indicated in our specifications which are readily available at our website, in our brochures and contained in the shipping box for installers to read before installation. If Buyer has purchased without first ascertaining the cost for installation or the necessary power available for operation, American Heat Industries, Inc. at its sole and complete discretion may allow a return and grant a refund less freight and less 15% of the retail price as a restocking fee. The refund will be conditioned upon a determination by American Heat after inspection of the Product being returned (either unopened or in the original shipping box and packing) that the Product has not been damaged. This request and for this reason only must be made within 30 calendar days of receipt of the Product.
AFTER 30 CALENDAR DAYS FROM DATE OF PURCHASE THERE WILL BE NO RETURNS WHATSOEVER. BUYER ACCEPTS ALL SALES AS FINAL. ANY ALTERATION TO THE PRODUCT VOIDS ALL WARRANTIES. AMERICAN HEAT IS NOT RESPONSIBLE FOR ANY OTHER CHARGE OR EXPENSE INCURRED OTHER THAN THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. AMERICAN HEAT shall not be liable for consequential, special, incidental or contingent expenses or damages arising directly or indirectly from any defect in or use of the Product nor will American Heat be liable for any water damage arising directly or indirectly from the use of the Product or from the failure of or defect in any component part or connecting plumbing. American Heat Industries, Inc. and Buyer agree to the above terms in their entirety and accept all sales as final without recourse to a credit card company and hereby agree that any and all actions arising from or relating to this Manufacturer's Limited Lifetime Warranty.
5. Parts Replacement Procedure: Have your licensed electrician determine the exact parts that are defective and require replacement. Please note that technical support is available for qualified technicians only (licensed electricians and/or plumbers). Technical support that involves potentially dangerous electrical conditions is not available to an unqualified person.
When contacting American Heat Industries, Inc. Service Center, please be sure that the technician has the following information on hand:Copy of your original Warranty Registration. · Be sure that the technician has read the "Homeowners and Installation Manual that was supplied with the unit".
If, at the sole discretion of American Heat Industries, Inc, a component requires repair or replacement under the terms of this Manufacturer's Limited Lifetime Warranty, the part will be shipped via standard ground delivery. All shipping charges are not included and are the responsibility of the Buyer. If faster shipping service is desired, the Buyer must select and pay for same.
The replacement unit warranty is made under a "Bill and Credit" term via credit card and upon return of the defective unit American Heat Industries, Inc. will determine the cause of failure, and if under warranty will issue a full credit less shipping charges. The returned (replaced) unit must be received by American Heat within ten (10) days of shipment of the replacement.
ANY QUESTIONS REGARDING OUR LIMITED LIFETIME WARRANTY SHOULD BE DIRECTED TO OUR SERVICE CENTER BY CALLING TOLL FREE 888-818-4328 BETWEEN 9.00AM -5.00 PM EASTERN TIME.