Policies of DesignerPlumbing.com
Free Shipping On All Orders (within the Continental U.S. only)
We take extra effort and use extra packaging to ensure that your shipments arrive safely. Please click to see if any SAFE SHIP Packaging charges apply to your item.
When you compare our delivered price to the competition, were confident that you will join our thousands of satisfied customers in agreeing that DesignerPlumbing.com offers the best value for your project dollar.
Please call our customer service professionals for details: (866) 232-8238
* Certain orders that are shipped outside the reach of our normal FREE SHIPPING delivery network, may carry shipping and or residential upcharges. If your delivery address falls within one of these areas, you will be notified by email with your options. One option being able to cancel your order if so desired. In that case your card would not be billed. Orders are normally processed next business day after order is placed.
*Additional charges may be incurred for any off land properties that are only accessible by ferry or plane.
*All Deliveries are curbside unless the customer makes special arrangements with the shipping company.
Our minimum sale is $75.00.
*We reserve the right of refusal on any order.
Our store charges and collects sales tax for orders shipped within the state of Florida only. Orders shipped outside of the state of Florida and the United States, are not subject to pay sales tax to DesignerPlumbing.com. Please refer to your local states sales tax policies, for laws and guidelines within your state. *We offer the oppertunity to enter your Florida resale ID or to designate the order as an overseas shipment when shipping to a Florida freight forwarder. In that case you will not be charged the Florida sales tax in your checkout. Google Checkout orders excluded.
We accept the following methods of payment:
Phone In Credit Card Info
Paypal (Confirmed Address Only)
Mail Check (7 Business Days To Clear)
eCheck (7 Business Days To Clear)
All payments are made in full at the time of your purchase, If your product has a long leadtime you must still pay in full at time of purchase. (Most special finishes from many manufactures have 4 to 6 week leadtimes.)
*We now offer a streamline checkout process for those who do not care to enter their credit card info into our secure server.
If you would like to phone in your payment, just order through our cart as normal and choose the "Phone In Credit Card Info" payment option and complete your order.
Follow the call payment instructions on the order confirmation you will instantly receive by email. Your order will be processed immediately after receiving your phone call with your credit card payment.
Merchandise may be returned within 30 days of purchasing for a credit, provided it is in it's original packaging and in a resalable condition. Returns are subjected to a minimum of a 15% restocking fee, depending on the manufacturer, plus all shipping charges. Some items are non returnable and non refundable. Special finish items may have higher restocking charges or depending on the manufacturer, may be non-returnable. Shipping charges are non refundable. Returns are completely at our discretion. If you are not sure what the return policy is for a certain item, then please inquire before you make your purchase. No returns will be accepted without a Return Goods Authorization, issued by either DesignerPlumbing.com or our vendor that shipped your goods. Returned goods authorizations must be received from DesignerPlumbing.com only.
All products must be returned in original packaging and in reasonable condition. We will not accept damaged merchandise that was not inspected by the customer upon delivery and not claimed on the original delivery receipt. Installed product cannot be returned for credit.
If you have any further questions regarding shipping and/or returns, please contact our customer service department toll free at (866) 232-8238
Reviewing and Inspecting Your Delivery
We take every effort to ensure that your order is picked and processed correctly. We also use extra packaging to ensure that it arrives to you safely.
Please inspect your order carefully at the time of receipt, you should confirm the accuracy of the order and verify that all products have arrived in satisfactory condition. Any claims for damages and/or errors must be made immediately. Any damaged product will be replaced and any errors will be corrected immediately.
DesignerPlumbing.com cannot accept responsibility for any damages that are concealed. Please make sure your freight is acceptable when you sign for it. Once you have signed for your goods in good shape any later recourse would have to be taken up directly with the freight company that delivered your goods.
If you have any questions regarding your delivery, please contact our customer service department: (866) 232-8238.
You may cancel your order, and receive a refund provided your order has not been shipped from our inventory, or a a non-cancelable purchase order, had not been generated by Designerplumbing.com to our vendor. Leadtimes vary based on product type and finish. Our customer service desk can inform your of the status of your order and advise you whether or not the order can be canceled for a full refund. You must call our customer service desk at (866) 232-8238.
In some cases an item with a special order custom finish, may not be non-returnable and/or non-cancelable.
|Manufacturers Warranty & Product Defect Protection .
DesignerPlumbing.com sells only quality products from leading industry manufacturers. All products are covered by the manufacturer's comprehensive warranties. No matter where you live within the US, the manufacturers provide complete and documented warranties with every product.
*For Tankless Water Heater Warranty issues and disclaimers, please check the manufactures site as to the details of their warranty.
*We offer several different brands of Tankless hot water heaters online and they do not have the same fine print in their warranties, so we suggest you research the warranty polices of the brand your interested in before making your purchase.
Any items needed to be replaced or refunded due to you feeling that the item is defective, is subject to final inspection by the manufacturer. The manufacturer must claim their product defective to replace or refund. If the manufacturer feels that there is no defect in a product then we must represent their decision.
SAFE-SHIP PACKAGING - FOR A LIMITED TIME IS FREE ON MOST ITEMS!
- Most Sinks:FREE
- Cast Iron & Fireclay Kitchen Sinks:FREE
- ToiletsBidets:$65.00 - Waived on orders over $2000.00
- Pedestal Sinks:$65.00 - Waived on orders over $2000.00
This assures proper packaging for one at a time shipment.
Back To Shipping Policy
|International Sales and Shipping .
If you would like to place an order and have it shipped outside the United States, please call us or submit a request a quote form located at the top of most pages.
We offer free shipping of your order to a freight forwarder. We also have our own export division and would be happy to quote your shipment to any destination world wide.
We make every effort to ensure that the prices listed on our website are accurate. DesignerPlumbing.com will not be held liable for any typographical errors or prices listed in error.